ej999 Terms & Conditions

Introduction and Agreement

These Terms and Conditions ("Terms") govern your access to and use of the ej999 online casino and sports betting platform, accessible at ej999.pro (the "Platform"). By registering an account, making a deposit, or placing a bet on the ej999 Platform, you confirm that you have read, understood, and agree to be legally bound by these Terms. If you do not agree to these Terms in their entirety, you must not use the Platform.

These Terms apply to all users of the Platform, including registered account holders and visitors who access any part of the Platform without registering. ej999 reserves the right to modify these Terms at any time. Continued use of the Platform following notification of changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically to remain informed of any updates.

Key Terms at a Glance

A summary of the most important obligations and protections within these Terms.

1. Eligibility

The ej999 Platform is available only to individuals who meet all of the following eligibility criteria. ej999 reserves the right to verify eligibility at any time and to close or restrict any account where eligibility cannot be confirmed.

• You must be at least 21 years of age at the time of registration and at all times you use the Platform. Proof of age will be required during the KYC verification process.
• You must be a natural person acting on your own behalf. Corporate entities, trusts, and other legal structures are not eligible to register an account on the Platform.
• You must not be a resident of, or accessing the Platform from, any jurisdiction where online gambling is prohibited by applicable law. It is your sole responsibility to determine whether your use of the Platform is lawful in your jurisdiction.
• You must not be a current or former employee, contractor, agent, or immediate family member of an employee of ej999 or any of its affiliated entities, game providers, or technology partners.
• You must not be subject to any self-exclusion arrangement with ej999 or any other gambling platform that covers the type of activity you are attempting to undertake on the Platform.

2. Account Registration and KYC

To access betting and gaming features on the Platform, you must complete the registration process and pass KYC verification. The following rules apply to all accounts on the Platform.

3. Deposits and Withdrawals

The following terms apply to all financial transactions conducted on the ej999 Platform, including deposits made via bKash, Nagad, Rocket, Upay, bank transfer, and any other accepted payment method.

4. Bonuses and Promotions

From time to time, ej999 may offer bonuses, free spins, cashback offers, and other promotional incentives to eligible account holders. All bonuses and promotions are subject to the following general terms, in addition to any specific terms communicated at the time the offer is made.

• Bonuses are credited to your account balance and are subject to wagering requirements before any portion of the bonus or winnings derived from the bonus can be withdrawn. The applicable wagering requirement will be clearly stated at the time the bonus is offered.
• Welcome bonuses are available to new account holders only and may be claimed once per person, per household, and per IP address. Attempting to claim a welcome bonus multiple times through different accounts constitutes a breach of these Terms.
• Bonuses may only be used on the specific game categories or betting markets stated in the offer terms. Using a bonus on ineligible games or markets may result in the bonus and any associated winnings being voided.
• ej999 reserves the right to modify, withdraw, or cancel any bonus or promotion at any time, including where ej999 has reasonable grounds to believe a bonus is being abused or exploited. In cases of suspected bonus abuse, ej999 may void the bonus, reverse any winnings derived from it, and suspend the relevant account pending investigation.
• Bonus funds cannot be transferred between accounts, traded, exchanged for cash outside of the normal withdrawal process, or used to fund deposits to other accounts on or off the Platform.

5. Gameplay Rules and Fair Play

All games available on the ej999 Platform are governed by the specific rules of each game as published within the Platform interface. The following general gameplay terms apply across all game types.

6. Prohibited Conduct

The following actions are strictly prohibited on the ej999 Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent ban, forfeiture of all funds held in the account, and where applicable, referral to relevant law enforcement authorities.

• Using automated software, bots, scripts, or any artificial intelligence tool to place bets, navigate the Platform, or gain any advantage over other players or the Platform itself.
• Registering more than one account, or allowing another person to use your account to place bets or access Platform features.
• Depositing funds derived from illegal sources, including proceeds of crime, fraud, or any activity prohibited under the laws of Bangladesh.
• Colluding with other players to manipulate the outcome of any game, match, or betting market.
• Exploiting software vulnerabilities, errors, or display glitches to obtain credits, winnings, or any other benefit to which you are not legitimately entitled.
• Using the Platform while subject to a self-exclusion order, whether placed through ej999 or any other gambling operator, or while under the legal age of 21 years.

7. Responsible Gaming Obligations

ej999 is committed to operating a responsible gaming environment. All account holders are encouraged to make use of the responsible gaming tools available on the Platform, including deposit limits, session time limits, cooling-off periods, and self-exclusion. These tools can be accessed through your account settings or by contacting customer support. ej999 will action any self-exclusion request immediately upon receipt and will not send marketing communications to self-excluded players.

The Platform is intended solely for adult entertainment. ej999 strictly prohibits gambling by persons under 21 years of age. If you believe you may have a gambling problem, we encourage you to use the self-exclusion feature, set deposit and time limits on your account, and contact our support team at [email protected] for guidance. Gambling should be treated as entertainment, not as a means to generate income or resolve financial difficulties. For detailed information on responsible gaming tools and support resources, please visit our Responsible Gaming page.

8. Account Suspension and Termination

ej999 reserves the right to suspend, restrict, or permanently close any account without prior notice in the circumstances listed below. Where an account is closed due to a breach of these Terms, any outstanding balance in the account may be forfeited. Where an account is closed for reasons unrelated to any breach by the player, any verified balance will be returned to the player via their registered payment method after satisfactory completion of any pending KYC verification.

• Breach of any provision of these Terms, including prohibited conduct, multiple account creation, or provision of false registration information.
• Failure to complete KYC verification within a reasonable time period following a formal request from ej999's compliance team.
• Suspicion of fraudulent activity, money laundering, match-fixing, or any other illegal conduct in connection with the use of the Platform.
• A formal request from a law enforcement authority, regulatory body, or court of competent jurisdiction requiring ej999 to restrict or terminate access to a specific account.

9. Intellectual Property

All content on the ej999 Platform, including but not limited to the ej999 brand name and logo, website design, software, game interfaces, graphics, text, and promotional materials, is the intellectual property of ej999 or its respective licensors and is protected by applicable copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal entertainment purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without the express prior written consent of ej999. Unauthorised use of ej999's intellectual property may result in account termination and legal action.

10. Limitation of Liability

To the fullest extent permitted by applicable law, ej999, its directors, officers, employees, agents, and technology partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the Platform, including but not limited to loss of winnings, loss of data, loss of profits, or loss of goodwill, even if ej999 has been advised of the possibility of such damages. ej999's total aggregate liability to any player in respect of any claim arising from or related to these Terms or the use of the Platform shall not exceed the total amount deposited by that player in the 30 days immediately preceding the event giving rise to the claim.

11. Amendments to These Terms

ej999 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, ej999 will notify registered account holders by publishing a notice on the Platform and, where practicable, by sending a notification to the email address or mobile number associated with the account. The updated Terms will take effect from the date stated in the notice. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must close your account and withdraw any remaining balance before the effective date of the change.

12. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. ej999 operates an internal complaints procedure for account holders who wish to raise a dispute regarding the Platform, its operations, or a specific transaction. To initiate a complaint, contact ej999 customer support in writing at [email protected], describing the nature of the complaint and the resolution sought.

ej999 will acknowledge receipt of a written complaint within 5 business days and will endeavour to resolve all complaints within 28 days of receipt. Where a complaint cannot be resolved within this period, ej999 will notify the complainant of the expected resolution timeline. ej999's decision on any complaint following the completion of its internal review process is final, subject only to any rights the player may have under applicable law.

Contact Us

If you have any questions about these Terms and Conditions, wish to raise a complaint, or need assistance with your account, please contact the ej999 support team. Our support team is available during Bangladesh Standard Time business hours. Do not share your full password with any support representative — ej999 staff will never ask for it.