ej999 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data ej999 collects, why we collect it, and how we keep it secure on our platform.
Introduction
Last updated: January 2026This Privacy Policy ("Policy") describes how ej999 ("we", "us", "our") collects, uses, stores, and protects personal information provided by users ("you", "your") of the ej999 online casino and sports betting platform accessible at ej999.pro (the "Platform"). By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein.
ej999 is committed to responsible data handling. We collect only the personal information that is necessary for the operation of the Platform, the fulfilment of our legal and regulatory obligations, and the delivery of a safe and fair gaming experience to players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, and beyond. We do not sell your personal data to third parties.
Our Privacy Commitments
The six core principles that govern how ej999 handles your personal information.
All data in transit between your device and ej999 servers is encrypted using SSL. Payment data handled via bKash and Nagad follows provider security standards.
ej999 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes, under any circumstances.
You can access, correct, and request deletion of your personal data at any time by contacting our support team. Data subject rights requests are processed within 30 days.
You may request that ej999 delete your personal data, subject to our legal data retention obligations. Closed accounts are anonymised or deleted per our retention schedule.
We only collect personal data that is strictly necessary for account operation, KYC compliance, payment processing, and regulatory reporting. No unnecessary data is collected.
Personal data is stored on access-controlled servers with role-based internal access restrictions. Account passwords are hashed and never stored in recoverable form.
1. Information We Collect
ej999 collects personal information through several channels: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and from trusted third-party sources where required for compliance purposes. The categories of personal information we collect are set out below.
When you create an account on the Platform, we collect your full legal name, date of birth, gender, residential address, email address, and mobile phone number. During KYC verification, we also collect copies of your government-issued identification documents (such as your National Identity Card or passport), which may include your photograph, national ID number, and address details as printed on the document.
We collect records of all financial transactions conducted on the Platform, including deposit amounts, withdrawal amounts, payment method identifiers (such as the bKash or Nagad mobile number associated with a transaction), transaction timestamps, and transaction reference numbers. We do not store full payment account credentials. Financial transaction records are retained for a minimum period required by applicable anti-money laundering regulations.
When you access the Platform, we automatically collect certain technical information about your device and browsing session. This includes your IP address, device type and operating system, browser type and version, session duration, pages visited within the Platform, game sessions played (including game titles, bet amounts, and outcomes), and referring URL if you arrived at the Platform from an external link. This data is used for Platform security, fraud prevention, and improving the overall user experience.
If you contact ej999 customer support, we retain a record of the communication, including the channel used (email), the content of the message, and any supporting documentation you provide. These records are used to resolve your query, maintain a support history, and identify recurring issues that affect the quality of the Platform.
2. How We Use Your Information
ej999 uses the personal information we collect for the following specific purposes. We do not use your personal data for any purpose that is incompatible with those stated below without first obtaining your consent.
- To create, manage, and maintain your account, including verifying your identity during registration and KYC, processing your deposits and withdrawals, and updating your account details when you request changes.
- To deliver the Platform's gaming and betting services, including providing access to live casino games from Pragmatic Play, Evolution Gaming, and Ezugi, slot games, crash games, and sports betting markets covering BPL, IPL, and international cricket fixtures.
- To comply with our legal and regulatory obligations, including anti-money laundering (AML) checks, age and identity verification requirements, and any reporting obligations to relevant regulatory authorities.
- To detect, prevent, and investigate fraud, money laundering, bonus abuse, multiple account usage, and other prohibited conduct on the Platform, including through automated monitoring of transaction patterns and account behaviour.
- To send you service-related communications, including account notifications, deposit confirmations, withdrawal status updates, security alerts, and updates to these Terms or this Policy. These are mandatory communications and cannot be opted out of while your account is active.
- To send you optional marketing communications about promotions, bonuses, new games, and ej999 platform updates. You may opt out of marketing communications at any time by contacting support at [email protected]. Opting out of marketing does not affect your receipt of mandatory service communications.
3. Legal Basis for Processing
The table below summarises the primary legal basis on which ej999 relies to process each category of personal data. Where processing is based on consent, you have the right to withdraw that consent at any time, although this will not affect the lawfulness of processing carried out prior to withdrawal.
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of contract (account agreement between user and ej999) |
| KYC identity verification and AML compliance | Legal obligation (applicable anti-money laundering and gambling compliance regulations) |
| Fraud detection and Platform security | Legitimate interests of ej999 in protecting the Platform and its users from fraudulent activity |
| Optional marketing communications | Consent (you may withdraw consent at any time by contacting support) |
4. Sharing Your Information
ej999 does not sell your personal data. We share personal information with third parties only in the limited circumstances described below, and only to the minimum extent necessary for each stated purpose.
We share the personal and financial data necessary to process your deposits and withdrawals with our payment processing partners, including bKash, Nagad, Rocket, Upay, and bank transfer operators. We also share data with technology service providers that support the operation of the Platform, such as server hosting providers, game software providers including Pragmatic Play and Evolution Gaming, and customer support tooling vendors. All such third parties are bound by contractual data protection obligations consistent with this Policy.
We may disclose your personal data to regulatory bodies, law enforcement agencies, or courts where we are legally required to do so, or where we reasonably believe disclosure is necessary to prevent or report suspected illegal activity, money laundering, or fraud. Such disclosures are made only to the extent required by the applicable legal obligation and will be documented internally.
In the event of a merger, acquisition, reorganisation, or sale of all or substantially all of ej999's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via the email address associated with your account prior to your personal data being transferred and becoming subject to a different privacy policy.
5. Cookies and Tracking Technologies
ej999 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies may be placed on your device when you access the Platform.
These cookies are required for the Platform to function. They include session management cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and cookies that remember your language preference. These cookies cannot be disabled without causing the Platform to malfunction.
We use analytics cookies to understand how users interact with the Platform, including which pages are most visited, how long sessions last, and where users encounter errors. This information is used in aggregate form to improve the Platform and is not linked to your individual identity. You may opt out of analytics cookies by adjusting your browser settings.
Functional cookies allow the Platform to remember choices you have made in previous sessions, such as your preferred deposit method or responsible gaming limit settings. These cookies enhance your experience but are not strictly required for the Platform to operate. Disabling them may mean you need to re-enter certain preferences each time you visit.
6. Data Retention
ej999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law. As a general guide: active account data is retained for the lifetime of the account; financial transaction records are retained for a minimum of five years from the date of the transaction in accordance with anti-money laundering regulations; KYC verification documents are retained for a minimum of five years from the date of account closure; and communications with customer support are retained for two years from the date of the last interaction.
When the applicable retention period expires, or when you validly exercise your right to erasure, ej999 will securely delete or anonymise your personal data so that it can no longer be associated with your identity. Anonymised and aggregated data (which cannot identify you) may be retained indefinitely for statistical and business analysis purposes.
7. Data Security
ej999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to, the following.
- SSL/TLS encryption for all data transmitted between your browser or mobile app and ej999 servers, ensuring that your login credentials, account data, and payment information cannot be intercepted in transit.
- Role-based access controls that restrict access to personal data on a need-to-know basis. Only employees and contractors with a specific operational reason to access your data are authorised to do so.
- Password hashing using industry-standard one-way cryptographic algorithms, meaning your account password is never stored in recoverable form on our systems. ej999 staff will never ask you for your full password.
- Regular internal security reviews and monitoring of Platform access logs to detect anomalous activity, potential intrusions, or suspicious data access patterns, with escalation procedures in place for confirmed security incidents.
8. Your Data Rights
As a user of the ej999 Platform, you have the following rights in respect of your personal data. To exercise any of these rights, contact our support team in writing at [email protected]. We will respond to all verified data rights requests within 30 days of receipt.
You have the right to request a copy of the personal data ej999 holds about you, along with information about how it is used and who it has been shared with. We will provide this information in a structured, commonly-used, machine-readable format where technically feasible.
If any personal data ej999 holds about you is inaccurate or incomplete, you have the right to request that we correct it. For changes to core identity data such as your legal name or date of birth, we may require supporting documentation to verify the corrected information before making any change.
You may request that ej999 delete your personal data. This right is subject to our legal data retention obligations â for example, we are required to retain financial transaction records and KYC documentation for a minimum period under anti-money laundering regulations, and we cannot delete this data early even upon request. Where deletion is not possible due to legal retention requirements, we will restrict processing of your data to the minimum necessary to fulfil those obligations.
You have the right to request that ej999 restrict the processing of your personal data in certain circumstances â for example, if you contest the accuracy of the data, or if you have objected to processing based on legitimate interests while we consider your objection. During any restriction period, ej999 will only process the restricted data with your consent or for the establishment, exercise, or defence of legal claims.
You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. If you object to marketing, ej999 will cease using your data for that purpose immediately. To opt out of marketing communications, email [email protected] with the subject line 'Unsubscribe from Marketing'.
9. Third-Party Links and Services
The ej999 Platform may display references to or integrate content from third-party game providers such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and Microgaming. These providers operate under their own privacy policies and data practices. ej999 is not responsible for the privacy practices of third-party game providers in respect of any data those providers collect independently through their game software. We recommend reviewing the privacy policies of any third-party service you interact with via the Platform.
10. Children's Privacy
The ej999 Platform is strictly intended for adults aged 21 years and above. ej999 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account. If you believe that a person under the age of 21 has registered an account on the Platform, please notify us immediately at [email protected].
11. Changes to This Privacy Policy
ej999 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this Policy, we will update the 'Last updated' date at the top of this page and notify registered account holders by sending a notification to the mobile number or email address associated with their account. The revised Policy will take effect from the date stated in the notification. Your continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how ej999 is handling your personal data, please contact our support team in writing. We aim to acknowledge all privacy-related queries within 5 business days and to resolve them within 30 days.
We protect your privacy so you can focus on enjoying our casino and sports betting platform. Explore ej999 with confidence â for adults aged 21 and above only.
Explore ej999 Casino Read Our FAQ